1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party providers)

  • Order history

  • IP address and device information

3. How We Use Your Information

Your information is used for:

  • Processing and delivering orders

  • Customer support and communication

  • Account management

  • Improving website performance

  • Fraud prevention and security

  • Sending updates or notifications (only with your consent)

4. Payment Security

All payments are processed securely through encrypted and PCI-compliant payment gateways. We do not store complete credit or debit card details.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site performance

  • Save user preferences

  • Analyze website traffic

  • Enhance your shopping experience

You may disable cookies through your browser settings.

6. Sharing of Information

We only share data with trusted third parties when necessary:

  • Payment processors

  • Shipping carriers

  • Email service providers

  • Security and analytics partners

We do not sell or rent your personal information to anyone.

7. Data Protection

We use secure servers, encryption, and monitoring systems to protect your data from unauthorized access, loss, or misuse.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing emails

  • Withdraw consent at any time

Requests can be submitted through our support email.

9. Data Retention

We keep your information only as long as necessary for legal, tax, and business purposes. Once no longer needed, the data is securely deleted.

10. Children’s Privacy

Our website is not intended for individuals under 13. We do not knowingly collect information from children.

11. Contact Information

For privacy-related questions or requests, contact us at:
Email: support@xyntravo.com
Phone: +1 502-398-5119
Address: 1850 S Hurstbourne Pkwy, Suite 122, Hurstbourne Acres, KY 40220, United States