1. Introduction
This Return & Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for orders placed on our website.
2. Return Eligibility
Items must be unused, undamaged, and returned with all original packaging to be eligible for a return.
3. Return Window
Customers may request a return within 30 days from the delivery date.
4. Return Address
All approved returns must be shipped to:
1850 S Hurstbourne Pkwy, Suite 122, Hurstbourne Acres, KY 40220, United States
5. Return Process
To start a return, contact our support team with your order number. Once approved, you will receive return instructions by email.
6. Non-Returnable Items
Used, damaged, or altered items cannot be returned. Final-sale items are also not eligible.
7. Refund Processing Time
Once the returned item is received and inspected, refunds are issued within 7 business days to the original payment method.
8. Exchanges
Exchanges are allowed for defective or damaged items. Replacement will be shipped after verification.
9. Order Cancellation
Orders can be cancelled within 24 hours of purchase. After this period, the order may already be in processing or transit and cannot be cancelled.
10. Contact for Returns
For return or refund questions, contact us at:
Email: support@xyntravo.com
Phone: +1 502-398-5119